Frequently
asked questions

We hope this page covers the questions you have about Active8. If you have other questions or can not find what you are after, please don’t hesistate to reach out using contact form on this page.

Active 8 is an online healthy lifestyle program for parents and carers of young children. The program is designed to help families learn about healthy habits, and includes a range of information and activities to help parents and carers feel confident while raising healthy children.

The Active8 program is delivered in two formats. Families can attend face-to-face group sessions or complete the program online in the comfort of their own home.

Programs that are delivered face-to-face in the community are run every week for 90mins over 10 weeks. Each week a team of health professionals will deliver sessions to parents and children together in fun interactive, game-based sessions.

If participating online, phone coaching with a health professional is scheduled once a fortnight. Support is given for topics such as fussy eating, screen time and being active as a family. Parents participate in a virtual group discussion on the alternate fortnight to phone coaching. The online format runs for 8 weeks.

Each week, parents and carers learn to develop new skills to create and maintain a healthy lifestyle for their family through healthy eating and physical activity. 

Active8 is certainly not a diet. There are no foods that are banned or restricted.

The program covers a range of topics such as healthy snacks, family meals, fussy eating and play time. Families are provided with information and support to help make healthy food choices and be active as their children grow.
Each week you will have an online learning session to complete which will usually takes between 20 and 40 minutes to complete.

There will be a phone coaching appointment with your Active8 program coach every fortnight for up to 30 minutes. On alternating weeks to your phone coaching call, there will be a 45-minute virtual group discussion with other parents and carers that are participating in the Active8 program, facilitated by health professional.

Throughout the program you will have different targets to complete. Some of these will be slight changes to your everyday habits that won’t take much time, and others may require more time and planning.

The targets chart you will receive before the program starts outlines all the targets for the program, so you will have lots of time to plan the various activities.
If you miss a week of the program, don’t worry! When you can, complete the next online session and do your best to participate in your next coaching call or virtual group discussion.

Your Active8 coach will be able to support you and provide advice to help you get back on track.

No, but it should be someone who lives with the child and is responsible for their food planning, preparation and routines at home. Foster carers, aunts and uncles, grandparents etc. who are caring for a child are welcome to participate in the program in the parent/carer role.

As the Active8 program is designed to help the whole family to introduce healthy habits, we encourage other adults in the family to complete the online sessions and participate in phone coaching calls or virtual group discussions.

Active8 is currently only available in English.

The Better Health Company designed and developed the Active8 program for Australian communities and continue to facilitate program implementation across Australia. Better Health Company works with a diverse range of partners and stakeholders to enable effective programs, training and resources to be implemented in local communities.


To find out more about The Better Health Company go to www.betterhealthcompany.org

No, you don’t need a referral to register for Active8.
Active8 is free for participating families.
To join the group, simply search for ‘Active8 Community’ on Facebook under ‘groups’. You will need to request to join the group, and after a Active8 coach has verified that you’re participating in the program, they will approve your request. You can also find the group here.
The fortnightly phone coaching calls are an important part of the program as they give families the chance to ask questions and discuss challenges and successes throughout the program. Your Active8 program coach will be able to provide support and advice to help you to get the most out of the program.
The virtual group discussions are a great chance for parents and carers to hear about other families’ experiences on the program, and to help each other problem solve common challenges. Other families with children that are a similar age may be able to provide insight into problems that you’ve found challenging that week.
The fortnightly virtual group discussions will be conducted online via Zoom. A device with a stable internet connection, video and audio is required to participate in the virtual group discussions, such as:

  • Computer or laptop computer
  • iPad or tablet
  • iPhone or smart phone
You will be sent a link via email to use to join your virtual group discussions.
The Active8 program coaching calls are scheduled in 30 minute appointment blocks. Calls usually take 15-30 minutes, depending on how you’re going with the program and how much you have to discuss for the week.

The virtual group discussions will run for 45 minutes each fortnight.
At the start of the program, an Active8 program coach will be assigned to you. Active8 program coaches are health professionals such as dietitians, nutritionists, counsellors, and exercise and fitness professionals. They have been trained to support your family through all aspects of the program. You’ll get a chance to find out a bit more about your coach and ask questions during your first coaching appointment.

The virtual group discussions will involve other parents and carers who are participating in the program, and will be facilitated by one of the Active8 program coaches.
Support is available with IT issues via the Active8 program coaches and Better Health Company team, Monday to Friday between 9am and 5pm. If you have issues outside of these hours, please use the ‘contact us’ section at theactive8.org to tell us about your issue and we’ll get back to you during the next business day.

The ‘IT Troubleshooting’ section of the Active8 program FAQs may also help you to resolve technical issues.
To participate in the program, you will need access to a device that has a stable internet connection. If you don’t have a laptop or personal computer, you can also access the program through a tablet or smartphone.

The Active8 program performs optimally with an internet connection that is capable of downloading and streaming videos. If your connection is weak or slow, consider whether you can complete the sessions at a friend or family member’s house, or the local library.

Recommended web browsers include: Google Chrome, Mozilla Firefox version 3 or higher, Apple Safari version 4 or higher, and Microsoft Internet Explorer version 9 or higher.
A few weeks before your program is due to start, the Active8 program team will give you a call to confirm your details and eligibility before activating your account.

If you would like to have your account activated sooner, you can contact the Active8 program team on 1300 822 953.
The Active8 program weekly sessions can be viewed using smartphones and tablets, however, for optimal speed and functionality, it is best to use a laptop or personal computer.
Not to worry! If you’ve completed each page and activity within the online session and it’s still coming up as incomplete, let your coach know during your next call. Similarly, if you’ve completed a survey and it’s coming up as incomplete just let your coach know -they can have a look at your account and see what is happening.
Once you’ve submitted a survey you will not be able to change your response(s) via the website. If you input an incorrect value or want to change an answer, please call the Active8 program on 1300 822 953.
You will receive a welcome pack with program resources before the program starts.

You should receive a text message with the courier tracking information when your packs are on their way. If your pack has not arrived, you can look it up on the courier’s website, or call the Active8 program team on 1300 822 953 to find out when it is likely to arrive.
If you are unsure of the program’s suitability for your family, please call the Active8 program team on 1300 822 953 to discuss your child’s medical conditions further.

You will be required to complete a medical questionnaire at the start of the program to inform us of any existing medical conditions.
That is not a problem. The Active8 program will encourage your family to try a variety of foods from different food groups throughout the program. If any of the foods recommended in the program aren’t suitable for your family, you can substitute them with foods that you can eat. When you start the program, your Active8 program coach can discuss this with you in more detail.
We will ask you to answer a series of questionnaires on your account at theactive8.org. This information will be securely stored in accordance with the Australian Privacy Principles (2014).

The information you give us is used for reporting and evaluation of the program. When this happens, it is anonymous, so you cannot be identified.

You can find out more about the Active8 program Information Management and Privacy Policies by following the ‘Privacy policy’ link at the bottom of each Active8 program web page. Click here to view our Privacy Policy.
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